Frequently Asked Questions
Q: Do you provide a fitting service?
A: Yes – We provide a fitting service for all type of floor-coverings; our contracted carpet fitters and Floor Layers are time served craftsmen who work to only the highest standards. We cover the 3 Counties of Hereford, Worcester and Gloucester from our HR82JQ Ledbury Flooring and Interiors Showroom. However, we have completed flooring curtains and blinds supply and installation in areas as far afield as Cornwall Yorkshire Pembrokeshire and Essex regularly travelling to Central London ( plus many more locations nearer to Ledbury, so feel free to get in touch to find out about out great products and service.
Q: Do you provide a furniture / Appliance moving service?
A: If you require furniture moving services or the removal and reinstatement of appliances please discuss your requirements with your Ledbury Carpets and Interiors planner / estimator at your FREE home visit.
Q: Do you cut and adjust doors?
A: Yes – a door cutting service, if needed, is normally charged at £10.00 per door
Q: Do you remove old Carpets and existing Floorcoverings?
A: Yes, we offer the option to uplift, remove and dispose of existing carpet and floor covering and also endeavour to recycle waste wherever possible.
Q: Do you provide a free measuring service?
A: Yes this is Free of Charge and without obligation. We prefer to measure at the earliest opportunity, ideally prior to choosing your carpet or flooring. This enables us to help you choose the most suitable option and quote accurate fully fitted costs .
Q: Do you loan samples?
A: Yes we provide a Free sample service. We would always recommend that you view samples at your own home in your own lighting conditions.
Q: Do you provide sub floor preparation services?
A: Yes we provide a full range of sub-floor preparation services, the solution would be dependant on whether the subfloor is concrete or wood and whether for carpet or hardflooring.
Q: Can we buy Materials without Fitting Services?
A: Yes we are happy to supply only materials, but the best results will always be achieved with professional installation from our contracted team of Skilled Ledbury Carpets and Interiors Floor layers Carpet Fitters and interiors installers.
Q: What floor preparation is needed for Luxury Vinyl Tiles, Sheet Vinyl and other Floorcoverings?
A: Timber bases would normally be prepared with a 6mm flooring Grade Plywood secured at 100mm centre with approved fixings, Concrete or Cement Screed bases need to be tested for moisture and any unevenness can be addressed with a suitable latex smoothing compound, we can provide these services for you, please ask your estimator or let us know when booking your initial appointment.
As always good preparation is the key to a perfect finish.
Q: How do I treat and care for my new Carpets and Floorcoverings?
A: Entrance and Barrier Matts that catch dirt on entry and exit are a valuable tool in protecting you new Carpets and Flooring, we can also supply our customers with full cleaning and routine maintenance instructions, this will ensure that our customer get the best performance and value from their new Carpets.
Q: How do I pay for my new flooring?
A: When ordering your carpet or flooring we ask for a 50% deposit or alternatively we have a unique discount scheme which is available to all customers We accept all major credit and debit cards, cash, and BACS payment
Q: Do you accept returns?
A: Normally Yes, Please refer to our full terms and conditions, for full details.
However we are unable to accept returns of non-defective materials that have been cut to length, or especially ordered to your requirements. We would therefore recommend that our customers take advantage of our FREE planning and estimating services to avoid any potential mishaps.